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1040 Central Street
East Bridgewater, MA 02333
Mon – Sat: 9–6 | Sun: By Appointment

Frequently Asked Questions

Q. Are tours of your facility available?
A. Yes and we would love to show you around anytime during our normal business hours. No need to call ahead, our facility is always clean and tidy for new guests to arrive. However, we tend to get pretty busy on weekends, so please don’t be discouraged if you have to wait a few moments. The best time to stop by for a tour is between 10 AM and 5 PM. We do not do tours on Sundays. 

Q. How will I be charged for boarding?
A. Owners are expected to pay the balance in full at check out. Pets boarding for over 14 days will require a 50% deposit at check in. We accept cash and all major credit cards. Rates are applied on a "per day" basis and begin the day your pet is checked in. This means single night stays will be charged for two days, regardless of check in and check out times, since the kennel is reserved for your pet from 9AM on check in day to 5PM on check out day.

Q. What should I bring along with my pet while boarding?
A. Although we provide everything needed to make your pet’s stay as comfortable and stress free as possible, personal items are often a comfort to your pets while you’re away. Feel free to bring any small blankets, toys or treats your pet may enjoy. Large comforters or dog beds, ceramic bowls, rawhide bones, and/or any other items that cannot be washed or may pose as a safety hazard should be left at home. Please bring enough food to last throughout your pet's stay. Food can be bagged into individual servings or placed in a sealed container for our staff to measure out. Be sure to bring your pet’s current vaccination records if this is your first time boarding with us or if they have been renewed since your last stay.

Q. What vaccinations is my pet required to have?
A. All dogs are required to be current on Rabies, Distemper (DHLPP) and Bordatella (Kennel Cough) immunizations. The bordatella vaccination must be given a minimum of 14 days prior to boarding to ensure maximum efficiency. 

All cats are required to be current on Rabies and FVRCCP immunizations. 

All pets boarding with us must be on a flea and tick preventative, and dogs must also be on a routine heart worm preventative.

Q. How will my pet be protected from communicable diseases?

A. Our facility was recently equipped with several air purification units that work to safely and effectively break disease-causing pathogens in the air as well as the reservoirs where the pathogens thrives. We have a rigorous daily cleaning procedure, and our staff is trained to recognize and follow strict protocols any time a pet is suspected to be ill. In addition to requiring all pets to be up to date on vaccinations, any time we suspect the risk of a communicable illness to be high, it is our policy to let owners know. 

Q. Is the facility climate controlled? 

A. Yes, the pet resort and grooming shop have both heat and air conditioning. 

Q. How long will it take for my pet to get groomed?

A. Typically, we ask that you drop your pet off in the morning and pick it up in the afternoon. Most appointments take an average of 3 hours, depending on the breed, size, coat type and demeanor of your pet. If your pet requires a shorter appointment due to medical reasons, please book your appointment well in advance and advise the receptionist of your request.

For dogs being groomed prior to their departure from boarding, please call ahead or specify a pick up time with our receptionist.

Q. Why are your grooming rates not posted on the website?
A. Grooming rates are not advertised because we do not compete on price, rather, we compete on quality, value, and service. Every pet is different in size, coat type and demeanor, regardless of its breed. In order for us to accurately quote you with a price on grooming, we ask that you bring your pet in so we can personally evaluate it. Pets that are groomed on a 4-6 week schedule will notice a consistent and lower cost than those not on a schedule. Our rate for hair cuts is $50/per hour. Please give us a call for grooming estimates on short hair breeds.

Q. My pet requires special medications, is it acceptable to board him/her?
A.
Absolutely! Our managers are trained to administer all different kinds of medications. At this time we are not accepting new diabetic pets that require daily insulin injections. 

Q. Are any specific breeds declined from your services?
A. Some of our best clients are considered "dangerous" breeds, however, our staff is well educated and is aware of the stereotypical hype surrounding these breeds. If you know your pet can be temperamental, just let us know. We’ll do our best to accommodate any pet, regardless of its breed.

Q. What are your protocols in the event of an emergency while grooming or boarding?
A. In the event of an emergency, our staff has been trained to act quickly and calmly in order to provide your pet with the medical attention he or she needs. We will first assess the situation and immediately call the pet’s owner and/or emergency contact. If veterinary attention is deemed necessary, we will do our best to provide your pet with care from its primary veterinarian. If the emergency happens after hours, we are just minutes away from The New England Animal Medical Center, open 24 hours a day, 7 days a week.

 

 

We have groomed more than 30,000 dogs and cats since opening in November of 2001.